What is Service Desk?
Service Desk Analyst serve as the central point of contact between an organization’s and internal/external users. They handle a wide range of activities serving as bridge of communication between users and IT services.
What you will learn:
- Intro to Service Delivery
- Service Desk Operations
- Incident Management
- Service Request
- Customer Service and Communication Skills
- Tools & Technologies for Success
Description
This role is paramount for organizations striving to maintain edge over their competitors and enhance the operational efficiency.
They serve as a “core” pillar within an organization’s IT structure. This course provides participants with a mini overview from fundamentals to practices.
Once you complete this course, you will have gained immeasurable insights into Service Desk Operations and equipped with foundational knowledge effectively contribute to any organization.
Key Learning Objectives:
Get familiar with the role and functions:
- Become equipped with incident management best practices.
- Build your communication skills with users.
- Discover problem-solving techniques for issues.
- Learn tools and technologies.
- Gain insights into managing customer relationships.
Why Choose Our Course?
Under an hour: This mini course will provide you the overview that you need.
Knowledgeable Instructor: Learn from an experienced IT Support Specialist.
Scenario-based Learning: Practice scenarios of real-world encounters.
Self-paced learning: Access course materials online, anytime, anywhere, and learn at your own pace.
Career Prospect: Gain valuable skills and expand your knowledge for an exciting career in Service Desk Operations.
Who this course is for:
- Tech Professionals with an interest in Tier 1 & Tier 2 Support Functions
Enjoy this mini course in under an hour on Udemy – Enroll Now!
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